Security company Norton is facing renewed criticism over its decision to bundle a crypto miner with its antivirus service.
The feature was introduced in June 2021, allowing Norton 360 subscribers to mine for Ether, the cryptocurrency of the Ethereum network. At the time, the move was criticized as an opportunistic attempt to capitalize on the crypto boom, irrespective of the environmental impact or the financial risk to users.
Now, Norton customers have taken to Twitter to complain that the crypto miner is far more difficult to uninstall than it should be. Others suggest it should not be installed on machines in the first place without the explicit consent of the user.
The situation went from bad to worse after Norton replied to the original tweet, pointing out that the crypto miner is “an opt-in feature only” and is not enabled without the user’s permission, which sparked a series of angry responses.
“If it’s opt-in, why is it installed by default and not removable without getting rid of the whole antivirus software?,” asked one Twitter user. Others, meanwhile, took issue with the condescending tone of the response from customer service, and suggested Norton should stick to its lane as a cybersecurity company.
In a statement provided to The Register, Norton attempted once again to clear up the confusion:
“Norton Crypto is an opt-in feature only and is not enabled without user permission. If users have turned on Norton Crypto but no longer wish to use the feature, it can be disabled through Norton 360 by temporarily shutting off ‘tamper protection’ (which allows users to modify the Norton installation) and deleting NCrpyt.exe from your computer.”
TechRadar Pro asked Norton whether it will consider making the crypto miner an optional component or making the uninstall process more accessible to customers with limited technical knowledge. The company responded only indirectly, with the same statement provided to other outlets.
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Via The Register
Joel Khalili is a Staff Writer working across both TechRadar Pro and ITProPortal. He’s interested in receiving pitches around cybersecurity, data privacy, cloud, storage, internet infrastructure, mobile, 5G and blockchain.